Reading and relying:
ü Use proper structure & layout
ü Scan all messages before replying
ü Read the email before you send it
ü Use uppercase only for emphasis or titles
ü Use a signature that includes contact information
ü Consider cultural differences
ü Double check before hitting the send button
ü Address your contact with the appropriate level of formality and make sure you spelled their name correctly.
ü Be sure the Subject: field accurately reflects the content of your email
Formatting emails
ü Use graphic highlighting to improve the readability of longer messages use bulleted listings, subheadings, introductory summary
ü Always end your emails with "Thank you," "Sincerely," "Take it easy," "Best regards"
ü Stay away from fancy fonts, only the standard fonts are on all computers.
ü Avoid typing in all small cases because it gives an indication of lack of education or laziness
Email etiquette. Email Replies, retrieved on March 2, 2011 from http://www.emailreplies.com
